Your privacy matters to us. Here's how StreamDrive protects and handles your personal information when you use our technical support services.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025
When you reach out to StreamDrive for technical support, we collect specific information to provide you with effective assistance. We're transparent about what we gather and why.
Your name, email address, phone number, and company details when you submit support requests or contact us through our website.
System specifications, error logs, software versions, and technical configurations relevant to your support case.
Support tickets, chat conversations, email exchanges, and call recordings (with your consent) for quality assurance.
Website interactions, page views, and service usage patterns to improve our support resources and documentation.
Our website uses standard web technologies that automatically collect certain information when you visit:
Every piece of information we collect serves a specific purpose in delivering quality technical support. We don't use your data for unrelated marketing or sell it to third parties.
Under Taiwan's Personal Data Protection Act and international privacy regulations, we process your information based on:
We maintain strict control over your personal information. However, certain situations require limited data sharing to provide effective technical support.
All third-party services we work with must sign comprehensive data protection agreements. They're contractually bound to protect your information with the same standards we maintain internally.
Some of our technology partners operate servers outside Taiwan. When international transfers occur, we ensure adequate protection through:
You have significant control over your personal information. We've designed simple processes to help you exercise these rights effectively.
Request a complete copy of the personal information we hold about you. We'll provide this in a clear, structured format within 30 days.
Update or correct any personal information that's outdated or incorrect. You can make these changes directly through your account or by contacting us.
Request deletion of your personal data when it's no longer needed for legitimate business purposes. Some information may be retained for legal compliance.
Restrict how we use your information in specific circumstances, such as during disputes about data accuracy or when processing becomes unnecessary.
Receive your personal data in a machine-readable format that you can transfer to another service provider if desired.
Opt out of certain types of data processing, particularly for marketing communications or automated decision-making.
Contact us at info@streamdrive.dev with your specific request. Include sufficient detail to verify your identity and clearly describe the action you want us to take. We typically respond within 72 hours and complete most requests within 30 days.
Protecting your information isn't just a legal requirement - it's fundamental to maintaining trust in our technical support services.
If a security incident affects your personal information, we'll notify you within 72 hours via email. The notification will explain what happened, what information was involved, and what steps we're taking to address the situation.
We don't keep your personal information longer than necessary. Our retention periods are based on legal requirements, business needs, and the type of information involved.
When retention periods expire or you request deletion, we use industry-standard methods to permanently remove your information from our systems. This includes overwriting data multiple times and destroying physical storage media according to certified procedures.
Our website uses cookies and similar technologies to enhance your experience and provide effective technical support resources.
You can control cookies through your browser settings, though disabling certain cookies may limit website functionality. Most browsers allow you to block or delete cookies, and we respect these choices.
StreamDrive's technical support services are designed for business and professional use. We don't knowingly collect personal information from individuals under 16 years of age.
If we discover that we've inadvertently collected information from someone under 16, we'll delete it immediately upon discovery. Parents or guardians who believe we may have collected their child's information should contact us right away.
We review and update this privacy policy annually, or whenever there are significant changes to our data practices or legal requirements.
When we make substantial changes, we'll notify you via email and post the updated policy on our website with a clear effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our services after policy changes indicates acceptance of the updated terms.
Have questions about this privacy policy or how we handle your personal information? We're here to help.
Email: info@streamdrive.dev
Phone: +886227152323
Address: No. 117號, Chongqing St, Sanmin District, Kaohsiung City, Taiwan 807
We typically respond to privacy inquiries within 48 hours during business days.