Understanding Our Tracking Technologies

At StreamDrive, we use various tracking technologies to enhance your experience on streamdrive.dev and provide better technical support services. This policy explains what these technologies are, how we use them, and how you can control them.

Tracking technologies include cookies, web beacons, pixel tags, and similar tools that store information on your device or collect data about your browsing activity. We believe in transparency about how these work and what data they gather.

Types of Tracking We Use

How Tracking Enhances Your Experience

Support Ticket Management

When you submit technical support requests, we use session cookies to maintain your information across multiple pages. This prevents you from losing your work if you navigate away temporarily.

Performance Monitoring

We track page load times and error occurrences to identify when our services are running slowly or encountering problems. This helps us proactively address issues before they affect more users.

Content Optimization

Analytics data shows us which troubleshooting guides are most useful and where people get stuck. We use this to improve our documentation and create better support resources.

Security Protection

Certain tracking helps us detect unusual activity patterns that might indicate security threats or automated attacks on our systems.

Data Retention and Storage

Different types of tracking data are kept for different periods based on their purpose:

• Essential cookies expire when you close your browser or after 24 hours
• Functional preferences are stored for up to 12 months
• Analytics data is aggregated and anonymized after 90 days
• Performance monitoring data is retained for 6 months for trend analysis
• Security-related tracking data may be kept for up to 2 years for investigation purposes

Managing Your Tracking Preferences

You can configure your browser to block all cookies, accept only essential ones, or prompt you before storing any tracking data. Keep in mind that blocking essential cookies may prevent some parts of streamdrive.dev from working properly.

What Happens When You Disable Tracking

• You'll need to re-enter preferences each time you visit
• Some interactive features may not work as expected
• We won't be able to remember your support ticket progress between sessions
• You may see less relevant troubleshooting suggestions

Third-Party Services

StreamDrive uses some third-party services that may place their own tracking technologies:

Analytics Providers

We use analytics services to understand website usage patterns. These services have their own privacy policies and opt-out mechanisms that you can access directly through their websites.

Performance Monitoring

Third-party performance monitoring tools help us identify technical issues quickly. They collect data about page loading and error rates but don't track personal information.

Security Services

We use security services that may analyze traffic patterns to protect against malicious activity. This tracking is focused on security threats rather than individual user behavior.

Updates to This Policy

We update this cookie policy when we change our tracking practices or add new technologies to streamdrive.dev. When significant changes occur, we'll post a notice on our website and update the "Last Updated" date at the top of this page.

We recommend checking this policy periodically, especially if you have specific privacy concerns about tracking technologies.